Privacy policy

 

Privacy Policy for www.buyhearingaid.com

 

This Privacy Policy describes how www.buyhearingaid.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

Collecting Personal Information

 

When you visit the Site, we collect specific information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can be used to uniquely identify an individual as "Personal Information," which includes the data listed below.

Device Specifics

  • Examples of Personal Information collected: Internet browser version, IP address, time zone, cookie information, sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: To accurately load the Site for you and to run analytics on Site usage so that it can be optimized.

  • Origin of the data: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for business reasons: Shared with our processor Shopify, and with analytics or advertising vendors such as Google and Meta (Facebook).

Order Specifics

  • Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Purpose of collection: To complete our agreement with you by providing you with the goods or services you need, processing your payment data, setting up shipment, sending you invoices and/or order confirmations, communicating with you, and checking our orders for potential risk or fraud.

  • Source of the data: Collected from you.

  • Disclosure for business reasons: Shared with our processor Shopify, and with other vendors needed to fulfill our service, such as payment gateways, shipping and fulfillment carriers (like FedEx, UPS, etc.), and sales channels.

Data on Customer Support

  • Examples of Personal Information collected: Name, email, phone number, and the content of your communications with us.

  • Purpose of collection: To provide customer support.

  • Source of the data: Collected from you.

  • Disclosure for business reasons: Shared with vendors used to provide customer support (such as helpdesk software or email providers).

 

Minors

 

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address listed below to request its deletion.

 

Sharing of Personal Information

 

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:1

 

  • We use Shopify to power our online store. You can read more about how S2hopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

     

  • To better understand how our customers use the Site, we use Google Analytics. On this page, https://policies.google.com/privacy?hl=en, you can find additional information about how Google uses your Personal Information. Here is a link where you can choose not to use Google Analytics: https://tools.google.com/dlpage/gaoptout.

  • We may share information about your usage of the Site, your purchases, and how you engage with our ads on other websites with our advertising partners. Some of this data is gathered and shared directly with our advertising partners, while other data is gathered and shared using cookies or other similar technologies (which you may consent to, depending on your location).

Visit the Network Advertising Initiative's ("NAI") instructional page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work for more details on how targeted advertising functions.

You can choose not to receive targeted advertising by using the links below:

Visit the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info to further decline some of these services.

 

Utilizing Personal Data

 

To offer our services to you—which include making items available for purchase, accepting payments, delivering and fulfilling orders, and keeping you informed about new goods, services, and policies—we use your personal information.

 

Legal Foundation (GDPR)

 

If you live in the European Economic Area ("EEA"), we will process your personal information in accordance with the General Data Protection Regulation ("GDPR") using the following lawful bases:

  • Your consent;

  • To perform the contract we have with you (i.e., process your order);

  • To comply with our legal obligations (e.g., tax laws);

  • To further our legitimate interests (such as fraud prevention), which do not outweigh your essential liberties and rights.

 

Retention

 

We will keep your Personal Information for our records after you make a purchase through the Site, except when you request that we erase this data. Please refer to the section below titled "Your rights" for more details regarding your right to erasure.

 

Making decisions automatically

 

If you live in the EEA, you have the right to object to processing that relies exclusively on automated decision-making when such decision-making has a significant negative impact on you legally or in another way.

We DO NOT use consumer data in fully automated decision-making that has a major impact on the law or other matters.

The restricted automated decision-making is used by our processor Shopify to prevent fraud that will not significantly harm you legally or otherwise.

Services that integrate automated decision-making components include:

  • IP addresses are connected to a temporary denylist for transactions that have repeatedly failed. This denylist persists for a small number of hours.

  • Credit cards connected to temporarily denylisted IP addresses are denied admittance. This denylist persists for a small number of hours.

 

Your Rights

 

GDPR

You have the right to view the Personal Information we maintain on you, to transfer it to a different service, and to request that your Personal Information be updated, amended, or deleted if you reside in the EEA. Please get in touch with us using the details shown below if you wish to exercise these rights.

After being originally processed in Ireland, your personal information will be sent outside of Europe for preservation and additional processing, including to Canada and the US. See Shopify's GDPR Whitepaper at https://help.shopify.com/en/manual/your-account/privacy/GDPR for more details on how data transfers adhere to the GDPR.

CCPA

If you live in California, you have the "Right to Know" (also known as the "Right to Access"), which also gives you the option to move your Personal Information to another provider and request that it be corrected, revised, or deleted. Please get in touch with us using the details shown below if you wish to exercise these rights.

Please get in touch with us at the number provided below if you want to appoint an authorized representative to execute these applications on your behalf.

 

Cookies

 

Whenever you access our Site, a cookie is a small file of data that is stored on your computer or another device. In addition to functional cookies, we also use performance cookies, advertising cookies, social media cookies, and content cookies. By enabling the site to remember your actions and preferences (such as login and region selection), cookies improve your browsing experience. This means that each time you visit the site or navigate between pages, you won't have to enter this data again. Cookies also reveal data about how visitors use the site, for example, whether they are returning visitors or first-time visitors.

Whether a cookie is "persistent" or "session," it will remain on your computer or cell phone for a different amount of time. Persistent cookies remain in place until they expire or are deleted, while session cookies are only active while you are browsing. The majority of the cookies we use are persistent, with an expiration date that varies from 30 minutes to 2 years after they are downloaded to your device.

Cookies can be managed and controlled in several ways. Please be aware that disabling cookies may make some parts of our website inaccessible and may harm how you use them.

Please keep in mind that disabling cookies may not stop us from sharing your information with third parties, such as our advertising partners. Please adhere to the guidelines in the aforementioned "Sharing of Personal Information" section if you want to use your rights or opt out of specific uses of your information by these parties.

 

Do Not Track

 

We don't change our information collection and use policies when we detect a "Do Not Track" signal from your browser because there is no consistent industry consensus on how to respond to such signals.

 

Changes

 

We may occasionally update this privacy statement to reflect, for instance, adjustments to our procedures or for other operational, legal, or regulatory purposes.

 

Contact

 

Reach out to us by email at support@buyhearingaid.com or by letter at the address listed below if you would like more information about our privacy practices, have concerns, or would like to file a grievance.

 201 U.S. 27, Lake Placid, Florida 33852